Refund and Returns Policy (South Africa)
Last Updated: 28 August 2025
We are committed to complying with the Consumer Protection Act (CPA), 2008 of South Africa and ensuring that our customers are treated fairly.
- Returns
You are entitled to return goods within 7 days of receiving them, provided that:
- The goods are unopened, unused, and in their original packaging.
- You provide proof of purchase (receipt or order confirmation).
- The return is due to one of the following:
- You changed your mind (cooling-off period for online sales).
- The product is defective, unsafe, or not as described.
- The goods do not meet the purpose they were sold for.
Note: Certain goods cannot be returned unless they are defective, including:
- Perishable items.
- Personalised/custom-made items.
- Products that are unsealed and cannot be returned for hygiene reasons.
- Refunds
If a return is approved, you may choose between:
- A refund,
- A replacement, or
- A store credit.
Refunds will be processed using the original method of payment and may take up to 7–10 business days to reflect, depending on your bank.
- Faulty or Defective Goods
If your product is faulty, damaged, or not fit for purpose, you may return it within 6 months of purchase. We will assess the item and offer one of the following:
- A repair,
- A replacement, or
- A full refund, depending on the circumstances.
This does not cover damage caused by misuse or normal wear and tear.
- Return Process
To initiate a return, please contact us at:
Email: info@ftaenterprises.co.za
Phone: 021 797 2860
Address (if applicable): 2 Lockerby Rd, Lansdowne, Cape Town, South Africa, 7779
Please ensure you have your proof of purchase ready.
